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SOFTRAX Announces Appointment of Shaun Hilditch as Director of Customer Success

SOFTRAX Announces Appointment of Shaun Hilditch as Director of Customer Success

by Matthew PaulsonAugust 5, 2014

New role will drive user satisfaction, business use optimization, and ongoing support and solutions for SOFTRAX customers.

LIGHTNING RELEASES CANTON, Mass. – August 5th, 2014 – Enterprise revenue recognition specialists SOFTRAX today announced the appointment of Shaun Hilditch as the company’s new Director of Customer Success. This latest addition comes as part of the company’s ongoing commitment to expanding the product development and support infrastructure for its family of revenue management and billing products.

Shaun Hilditch is an experienced marketing, sales, and customer services leader, with over 17 years of experience in supporting and commercializing products and services. Mr. Hilditch previously spent more than a decade at SOFTRAX in documentation, product management, and customer management capacities before moving onto new challenges in 2011.

“It’s a great opportunity to come back on board during this period of growth,” Mr. Hilditch said. “SOFTRAX has undergone a tremendous transformation over the past few years, and I look forward to working with our teams and customers as we continue to focus on providing the best solutions for our customers’ most pressing revenue management needs.”

Mr. Hilditch has a Bachelor of Arts in English from the University of Massachusetts at Amherst and a graduate certification in Technical Communications from Northeastern University. Over the years, he has led and successfully transformed documentation and training initiatives, product management, marketing, and sales operations efforts at a variety of companies – most recently for Beacon Partners, a large healthcare consulting firm located in Weymouth, Massachusetts.

“At SOFTRAX we consider our customers our partners, and we take this relationship very seriously.  Throughout his career, Shaun has demonstrated his ability to foster and grow enterprise-level accounts, turning important customer and partner connections into engaged, strategic relationships,” said Tom Zauli, SOFTRAX’s Vice President of Sales and Marketing. “His product knowledge, company history, and professional experiences will be strong assets supporting SOFTRAX though this period of rapid growth.”


For over fifteen years, SOFTRAX revenue recognition solutions have fundamentally changed the way companies manage, report, and forecast their revenue and cash. Corporations manage billions of dollars with SOFTRAX solutions to maximize their revenue, reduce operating expenses, comply with revenue recognition regulations and Sarbanes-Oxley requirements, and gain unprecedented visibility into their business performance. SOFTRAX is headquartered in Canton, MA. More information can be found at or by calling 972.715.4028.

About The Author
Matthew Paulson