Continued membership growth and soaring satisfaction rates have rounded out a strong year in 2013 for DAE, the world’s largest independent vacation exchange provider.
Now providing vacation exchange services to one million timeshare owners, including 500,000 direct members, DAE’s membership based grew by an average of 25% across its global network in 2013, while continuing to focus and enhance customer satisfaction across all service areas.
The year-end results reflect the findings of surveys conducted this year which found satisfaction with vacation exchange services was very high among timeshare owners.
“Our members are the happiest and most engaged they have ever been with vacation exchange,” said Francis Taylor, co-founder and CEO of DAE.
The Australian Timeshare and Holiday Ownership Council (ATHOC) industry impact report earlier this year found owner satisfaction with timeshare exchange has improved significantly in the last decade. In addition it reported close to half of all timeshare vacations booked last year were taken as an exchange.
“Similar findings have been conveyed from sources in other key timeshare markets, showing that owners across the globe are getting the most value out of their vacation ownership through exchange,” said Mr Taylor.
“New sales of timeshare are continuing to increase as more people look to safeguard the future of their vacations. It’s the whole experience that timeshare offers to owners – they are valued and treated as family at their resort, not just the run of the mill hotel guest.
“At DAE we see exchange as the biggest selling point and overall value proposition of vacation ownership. It enhances the owner’s experience even further, allowing them to see the world at a fraction of the cost.
“As the sector has grown from strength to strength, the variety and availability of exchange destinations has greatly improved in the past decade, with DAE adding more to our exchange inventory portfolio every year.
“However we know from industry reports that the cause of most dissatisfaction among members with exchange comes from exchange fees and membership fees.
“That’s why DAE offers the industry’s only free membership with no annual fees, and maintains the lowest transaction fees possible – and our members enjoy higher satisfaction with their product.
“At DAE, we put our customers first, offering an undivided focus to customer service, a simple exchange platform and the best value for money model in the world.”
About DAE (Dial An Exchange)
DAE has grown significantly since it first opened its doors in 1997. A strong focus on quality customer service has led to their continued growth as over 50% of their new memberships have been the result of personal referrals. Today, the company services over 1 million timeshare owners (including 500,000 direct members) at resorts and clubs through 12 offices worldwide, and is a truly viable option for all timeshare, points and fractional owners to exchange their weeks and points or credits products. DAE’s robust set of membership benefits makes it easy for owners to truly enjoy their vacation ownership experience. Their simple, flexible and innovative direct to consumer approach has evolved into a range of business development and support tools for their business partners such as resorts, management companies and Home Owners Associations who are looking for a competitive edge to support their rapid growth.
DAE offers a value added Gold Advantage benefits program along with low exchange fees, a 3-year credit for every banked week, 24/7 live access to exchange weeks, personalized customer service, worldwide vacation availability, discounted rental weeks in prime locations and informative monthly e-Newsletters providing travel tips, destination ideas and money saving promotions and offers. At DAE, the timeshare owners’ needs come first and foremost and quality of service is never compromised. For more information, please visit www.daelive.com